Career Advice

Write a sharper CV bullet for an IT support trainee application

Added to the archive on 15 November 2026.

Show the work you did and what changed because of it.

Pick a responsibility in service desk and replace a general claim such as “hard-working” with a factual example. For something involving device issues and ticket status, start with the action you took, then add the context. Include a number when you actually know it.

Check that someone can picture the result

Try writing two lines: what you were responsible for and how you made sure it was done. A detail about a support ticket can make the work easier to understand. Ask a friend to read the bullet and tell you what you did. If they need more context, add the missing detail and cut an adjective.