First Jobs

Prepare for an IT support trainee practical assessment

Added to the archive on 15 November 2026.

Practise the type of task you may be asked to do under time pressure.

One self-set exercise is to write clear reproduction steps for a sample sign-in issue. Give yourself a clear time limit and read the task twice before starting. When instructions are incomplete, write down the question you would ask. In real work, remember to never ask a user to share their password.

Leave a few minutes to check your work

Review device issues and ticket status before handing it in. Where information is missing, say how you would verify it rather than filling the gap with a guess. Afterwards, note which instruction you nearly missed and repeat the exercise a day later with a different set of details.