First Jobs

Prepare for a contact centre agent practical assessment

Added to the archive on 15 November 2026.

Practise the type of task you may be asked to do under time pressure.

One self-set exercise is to role-play a call that ends with an agreed next step. Give yourself a clear time limit and read the task twice before starting. When instructions are incomplete, write down the question you would ask. In real work, remember to verify identity using the employer’s approved process.

Leave a few minutes to check your work

Review open enquiries and follow-ups before handing it in. Where information is missing, say how you would verify it rather than filling the gap with a guess. Afterwards, note which instruction you nearly missed and repeat the exercise a day later with a different set of details.