First Jobs

Prepare an example of customer care for retail assistant work

Added to the archive on 15 November 2026.

Think through who uses your work and what they need from it.

A customer might be a visitor, another team or someone waiting for an update. In shop floor and tills, they may need accurate information about size or product availability. Think of a time someone asked you for help and say what you did to understand the request.

Show how you closed the loop

If a price on a shelf differs from the till, a helpful action would be to look up the product and ask the supervisor to confirm the price. In your own example, explain what you communicated and how you knew the person had the information they needed. If you couldn’t solve it immediately, describe the next step and how you kept them informed.