First Jobs

Prepare an example of customer care for receptionist work

Added to the archive on 15 November 2026.

Think through who uses your work and what they need from it.

A customer might be a visitor, another team or someone waiting for an update. In front desk, they may need accurate information about visitor arrivals and calls. Think of a time someone asked you for help and say what you did to understand the request.

Show how you closed the loop

If a visitor asks for an employee whose diary you cannot see, a helpful action would be to offer to call the department without sharing private information. In your own example, explain what you communicated and how you knew the person had the information they needed. If you couldn’t solve it immediately, describe the next step and how you kept them informed.