First Jobs

Prepare an example of customer care for contact centre agent work

Added to the archive on 15 November 2026.

Think through who uses your work and what they need from it.

A customer might be a visitor, another team or someone waiting for an update. In customer support queues, they may need accurate information about open enquiries and follow-ups. Think of a time someone asked you for help and say what you did to understand the request.

Show how you closed the loop

If a customer calls back about an issue still waiting on another team, a helpful action would be to find the last case note and explain the next update you can commit to. In your own example, explain what you communicated and how you knew the person had the information they needed. If you couldn’t solve it immediately, describe the next step and how you kept them informed.