Career Advice

Explain how you prioritise in receptionist work

Added to the archive on 15 November 2026.

Show what you would handle first and how you would communicate a delay.

Imagine a visitor asks for an employee whose diary you cannot see while a colleague is waiting for an update on another task. Identify what could cause a bigger problem if left unresolved. In front desk, that might mean checking visitor arrivals and calls before sending a routine update.

Use a clear decision and a clear message

For the immediate issue, you might offer to call the department without sharing private information. Tell the other person when you can get back to them and note anything you might otherwise forget. In an interview, use a real situation and explain how your decision affected the next person’s work.