Career Advice

Explain how you prioritise in IT support trainee work

Added to the archive on 15 November 2026.

Show what you would handle first and how you would communicate a delay.

Imagine a staff member cannot sign in and asks you to reset another user’s account while a colleague is waiting for an update on another task. Identify what could cause a bigger problem if left unresolved. In service desk, that might mean checking device issues and ticket status before sending a routine update.

Use a clear decision and a clear message

For the immediate issue, you might check the support procedure and verify the requester before proceeding. Tell the other person when you can get back to them and note anything you might otherwise forget. In an interview, use a real situation and explain how your decision affected the next person’s work.