Career Advice

Build a small portfolio for IT support trainee applications

Added to the archive on 15 November 2026.

Use a short work sample to show your approach without exposing workplace information.

Choose a task that appears in several adverts for service desk. For example, write clear reproduction steps for a sample sign-in issue. Use fictional names and figures, and add a one-paragraph explanation of what you checked and why. A clear sample that takes a minute to read can be enough.

Make the sample easy to review

Give the file a descriptive name and save a version you can send if asked. Include the result and one change you would make if the task were larger. Keep confidential information out of the sample and remember to never ask a user to share their password.