First Jobs

A first-week learning log for an IT support trainee role

Added to the archive on 15 November 2026.

Build a simple record of tasks, questions and what you can do independently.

At the end of each shift, write one task you observed, one you tried and one you need to practise. In service desk, pay attention to who records device issues and ticket status and when. Ask your trainer which parts they expect you to handle without support by the end of the week.

End the week with a specific question

Choose one awkward step and ask how someone experienced handles it. If the task uses a support ticket, make a private note of the process without copying names or sensitive details. On your next shift, check whether your notes help you repeat the work correctly.